1. Exam Format - The exam consists of 40 multiple-choice questions (MCQs). - You must complete the exam within 60 minutes. - The passing score is 65% (i.e., 26 correct answers out of 40). - No negative marking. 2. Technical Requirements Before the Exam - Ensure you have: - A stable internet connection. - A working laptop or desktop with: - Webcam (functioning and uncovered) - Microphone - Speakers or headset - Install the latest version of PeopleCert Exam Shield application. - Close all other applications before launching the exam. 3. Environment Requirements You must sit in: - A quiet, private room with no disturbances. - A clean desk with no books, papers, or electronic devices. - Adequate lighting so the proctor can verify your identity. - Not allowed during the exam: - Mobile phones, smartwatches, calculators. - Talking, whispering, or leaving the seat. - Additional screens or dual monitors.
Total Questions: 40 MCQs
Question Type: Scenario-based & knowledge-based
Time Allowed: 60 minutes
Passing Marks: 65% (26/40)
No negative marking
One correct answer per question
Candidates should have strong understanding of:
Service management principles
ITIL 4 Service Value System (SVS)
Four Dimensions of Service Management
Service, Value, Utility, Warranty
Outputs vs Outcomes
Risks, Costs, Opportunities
Focus on value
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Start where you are
Keep it simple and practical
Optimize & automate
Candidates must understand the purpose and key activities of practices such as:
Incident Management
Problem Management
Change Enablement
Service Desk
Service Level Management
Continual Improvement
Information Security Management
Relationship Management
Service Configuration Management
Stable internet connection
Laptop/Desktop with webcam + mic
Browser updated + pop-ups allowed
Access to online exam platform or LMS
Practice questions repository enabled
Prior completion of Deep Dive Practice Exam 1 recommended
Completion of ITIL 4 Foundation training modules
Understanding of sample scenarios and terminology
Ability to interpret case-based MCQs
Complete all 40 questions in one sitting
No external help or references allowed
Time-bound attempt: 1 hour
Review answers before final submission
ITIL V4 Foundation (Deep Dive – Practice Exam 2) offers an in-depth review of ITIL concepts with more detailed, scenario-based questions.
It helps you analyze real-world IT service management situations and strengthen conceptual understanding.
Perfect for learners wanting deeper preparation and higher exam confidence.
Confirms that the candidate has a strong understanding of ITIL 4 concepts, including:
Service Value System (SVS)
Four Dimensions of Service Management
15 key ITIL practices
Guiding principles and key definitions
Demonstrates ability to apply ITIL principles to scenario-based questions.
Builds confidence for the official PeopleCert ITIL 4 Foundation exam.
Provides insight into time management for answering 40 MCQs in 60 minutes.
Highlights areas of strength and weakness, allowing targeted revision.
Enhances ability to interpret real-world scenarios using ITIL terminology.
Improves understanding of how ITIL practices are applied in operational contexts.
Candidates receive detailed explanations for correct and incorrect answers, which helps in:
Reinforcing key concepts
Avoiding common mistakes
Strengthening conceptual clarity
Passing the practice exam assures the candidate that they are well-prepared for the official certification exam.
Reduces exam anxiety and builds a strategic approach to attempt the actual test.
ITIL V4 FOUNDATION Deep Dive Practice Exam 2
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