1- Exam Format - The exam consists of 40 multiple-choice questions (MCQs). - You must complete the exam within 60 minutes. - The passing score is 65% (i.e., 26 correct answers out of 40). - No negative marking. 2. Technical Requirements Before the Exam Ensure you have: - A stable internet connection. - A working laptop or desktop with: - Webcam (functioning and uncovered) - Microphone - Speakers or headset - Install the latest version of PeopleCert Exam Shield application. - Close all other applications before launching the exam. 3. Environment Requirements You must sit in: - A quiet, private room with no disturbances. - A clean desk with no books, papers, or electronic devices. - Adequate lighting so the proctor can verify your identity. - Not allowed during the exam: - Mobile phones, smartwatches, calculators. - Talking, whispering, or leaving the seat. - Additional screens or dual monitors.
Total Questions: 40 MCQs
Type: Single-select multiple-choice
Time Allowed: 60 minutes
Passing Score: 65% (26/40)
Practice Exam 1 will test your understanding of:
Key ITIL 4 Terminology
Service Value System (SVS)
Four Dimensions Model
Guiding Principles
Service Value Chain Activities
Practices (General, Service, Technical)
Change Enablement, Incident, Problem, and Service Request Management
Continual Improvement Concepts
To attempt Practice Exam 1, you will need:
A desktop/laptop
Stable internet connection
Updated browser (Chrome, Edge, Safari, Firefox)
Ability to view timers, MCQs, and navigation buttons
(Optional) Notebook for rough work (no answers stored)
Since this is a practice exam, the following are allowed:
Notes, books, mind maps
ITIL 4 Foundation PDF or summaries
Training materials/slides
Recorded lecture notes
Unlike the real PeopleCert exam, this practice exam is open-book.
Quiet place to focus (no proctor needed)
No time extensions once timer starts
No external help recommended (to simulate exam conditions)
Attempt all 40 questions
Read each question carefully—watch out for keywords like MUST, BEST, FIRST, KEY
Use flag option to review difficult questions
Review answers before final submission
Aim for 80%+ for confidence before booking the actual exam
Immediate display of score
Breakdown of correct/incorrect answers (if platform supports)
Identify weak areas for revision
Retake is allowed anytime
Passing this practice exam indicates that you have achieved the following:
You demonstrate clear knowledge of:
ITIL® 4 terminology
Service Value System (SVS)
Guiding Principles
Four Dimensions of Service Management
Service Value Chain activities
ITIL practices such as Incident, Change Enablement, Problem Management, etc.
Clearing the practice exam shows that you are well-prepared for the official PeopleCert ITIL 4 Foundation exam.
You understand the exam style, question patterns, and difficulty level.
You can comfortably target the required 65% passing score in the real exam.
You know which topics you have mastered.
You can identify any remaining weak areas that still need revision before the official exam.
Completing 40 MCQs in 60 minutes prepares you to manage time effectively during the real exam.
You develop the speed and accuracy required in an online, timed test.
Passing the practice exam increases your exam confidence.
You are mentally ready for the real certification exam.
Reduces exam anxiety and boosts performance.
You become familiar with:
Scenario-based questions
Best-choice answers
Tricky keyword-based options
Questions that test deeper conceptual clarity
Passing the practice exam provides evidence that:
Your study materials were effective
Your learning approach is correct
You have achieved exam-ready competence
After passing Practice Exam 1, you can move on to Practice Exam 2 or a full-length mock test to further strengthen your preparation.
ITIL V4 FOUNDATION CRASH COURSE Practice Exam 1
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